Discounted visit fee/zoning
We offer a discounted visit fee of £30 for calls within the zoned areas, as shown in the map below. The zoned visits have been successful and helped us to do our bit to reduce our carbon emissions, so thank you to all of you who have been accommodating and welcoming to this concept.
Shared visit fees
Visit fees may be shared with other clients on your yard, further reducing the visit fee for you. So, if we attend two routine calls on your yard then your visit fee will be halved and if we attend four then you will only pay a quarter.
Free clinic visits
If we treat 5 or more horses on the same premises we class this as a clinic visit so there is no visit fee.
There is also the option of bringing your horse to us at either our Duns or St Boswells premises free of charge. This is by prior arrangement only.
Discounted teeth rasping
We believe that the most convenient time to rasp your horse’s teeth is often at the time of their annual booster vaccinations. We offer a discounted price of £30 for a routine rasp that is undertaken at the time of vaccination, compared to our standard price of £40.
Paying for your horse’s care
We ask that you pay for your horse’s care at the time of treatment. We understand that some may prefer to pay by way of bank transfer. Please ask your attending vet for details of how to do this and we would be happy to supply them to you. You can also pay online here.
If we attend your horse in an emergency and you don’t have a form of payment to hand, then we will send you an invoice within 48 hours which should be settled within 14 days. We have to pay for a number of consumables in order to treat your horse so we place great value on you paying your bill on time. We reserve the right to add administration fees for late payment and we may eventually have to stop attending your horse, which is not something we would like to do. For full details of our payment policies, please refer to our Terms and Conditions.
If your horse is insured and you anticipate making a claim from the insurance company, we suggest that you contact the insurance company as early as possible in the process to request a claim form. This way, they are able to reimburse you for any bills you have already settled with the practice as your horse’s care continues. We would like to remind you that even if you are insured it is, ultimately, your responsibility to settle our bill.